Are you having trouble logging in to your Public Bank Berhad (PBe) account? Don’t worry, you’re not alone. Many people find the login process confusing or encounter issues that prevent them from accessing their account. That’s why we’ve put together this PBe Login Guide to help you navigate the process and troubleshoot any problems you may encounter.
In this guide, we’ll walk you through the steps to log in to your PBe account and provide tips to ensure a smooth login experience. We’ll also cover common issues that users face when trying to log in, such as forgotten passwords or locked accounts. By the end of this guide, you should be able to log in to your PBe account with ease and confidence. So, let’s get started!
Public Bank Berhad Overview
If you are a resident of Malaysia, you may have heard of Public Bank Berhad. It is a well-known financial institution that offers a range of banking services to its customers. Public Bank Berhad was founded in 1966 and has since become one of the largest banks in Malaysia. The bank is known for its strong financial performance, excellent customer service, and innovative products.
Public Bank Berhad offers a wide range of banking services, including personal banking, business banking, and Islamic banking. The bank has a large network of branches and ATMs across Malaysia, making it easy for customers to access their accounts and carry out transactions. In addition to traditional banking services, Public Bank Berhad also offers online banking, mobile banking, and phone banking services, giving customers the flexibility to manage their finances from anywhere, at any time.
One of the key features of Public Bank Berhad is its commitment to customer satisfaction. The bank has won numerous awards for its customer service, including the Best Retail Bank in Malaysia award from The Asian Banker for 12 consecutive years. Public Bank Berhad also offers a range of innovative products and services, such as the PB Visa Infinite Credit Card and the PB eFixed Deposit, which allow customers to earn higher interest rates on their savings.
If you are looking for a reliable and trustworthy bank in Malaysia, Public Bank Berhad is an excellent choice. With its strong financial performance, excellent customer service, and innovative products, Public Bank Berhad is a bank that you can trust to help you achieve your financial goals.
PBe Login Basics
Logging in to your Public Bank Berhad (PBe) account is a straightforward process that requires a few basic steps. In this section, we will cover the essentials of the PBe login process, including user experience, transaction flow, and PBe user ID.
To login to your PBe account, you need to have a valid user ID and password. If you are a new user, you will need to register for PBe and obtain your user ID and password. Once you have your user ID and password, you can proceed to the login page.
The PBe login page is user-friendly and easy to navigate. You will find the login fields at the top right corner of the page. Simply enter your user ID and password, and click on the “Login” button to proceed.
Once you have logged in, you will be directed to your PBe account dashboard, where you can access all the services and features available to you. The transaction flow is intuitive and easy to use, allowing you to perform various banking transactions with ease.
It is important to note that your PBe user ID is unique and personal to you. You should never share your user ID or password with anyone, as this may compromise the security of your account. If you suspect any unauthorized access to your account, you should contact Public Bank immediately to report the incident.
In summary, logging in to your PBe account is a simple and hassle-free process that requires a valid user ID and password. The user experience is friendly, and the transaction flow is intuitive and easy to use. Always keep your user ID and password secure, and report any suspicious activity to Public Bank to ensure the safety of your account.
PB Engage Mobile App
Public Bank Berhad offers a mobile banking app called PB Engage, which allows you to perform transactions and access your account balances up to RM 1,000 per day. The app has been redesigned to improve user experience and simplify transaction flow.
To get started with PB Engage, you need to download the app from the App Store or Google Play. Once you have downloaded the app, you can log in using your PBe User ID and password.
One of the key features of PB Engage is its Quick Access/Quick Balance user interface enhancements, which allow you to personalize your PB Engage experience through theme settings and profile uploads. You can also activate Quick Access/Quick Balance to make transactions even more convenient.
To ensure the security of your account, PB Engage also offers device binding, which allows you to link your mobile device to your account. This means that you will only be able to access your account from the device that you have bound to your account.
If you are new to PB Engage, you can follow this quick guide to get started:
- Download PB Engage from the App Store or Google Play.
- Log in using your PBe User ID and password.
- Set up your new 6-digit SecurePIN.
- Set up biometric recognition for quicker and safer authentication.
- Activate Quick Access/Quick Balance.
- Bind your device to your account for added security.
In summary, PB Engage is a user-friendly mobile banking app that allows you to access your account balances and perform transactions up to RM 1,000 per day. The app offers a range of features to improve your user experience, including Quick Access/Quick Balance and device binding.
Securing Your PBe Account
When it comes to online banking, security should always be a top priority. Public Bank Berhad (PBe) understands this and has implemented several features to ensure the safety of your account. Here are some ways you can secure your PBe account:
PB SecureSign
PB SecureSign is a feature that provides enhanced security for your PBe account. By binding your device and PBe User ID, PB SecureSign ensures that only you can access your account. You can register for PB SecureSign through the PB engage MY app. Once registered, you can use biometric recognition or a 6-digit SecurePIN to authenticate transactions.
SecureSign Token
If you prefer a physical device for authentication, you can opt for the SecureSign Token. This device generates a unique code for each transaction, ensuring that only you can authorize transactions on your account. You can apply for the SecureSign Token through PBe.
Push Notification
For added security, PBe offers push notification alerts for certain transactions. This means that you will receive a notification on your mobile device whenever a transaction is made on your account. If you did not authorize the transaction, you can immediately contact PBe to report the unauthorized activity.
SecurePIN
A SecurePIN is a 6-digit code that you can use to authenticate transactions on your PBe account. You can set up your SecurePIN during the PB SecureSign registration process. It is important to keep your SecurePIN confidential and not share it with anyone.
By using these security features, you can have peace of mind knowing that your PBe account is secure. Remember to always keep your login credentials confidential and report any suspicious activity immediately.
Using Biometric Recognition
Are you tired of having to remember multiple passwords and PINs for your online banking? Public Bank Berhad (PBe) has a solution for you! With PBe’s SecureSign, you can set up biometric recognition for quicker and safer authentication.
Biometric recognition allows you to use your unique physical characteristics, such as your fingerprint, touch ID, or face ID, to log in to your PBe account. This means you no longer have to remember a password or PIN, making it more convenient for you to access your account.
To set up biometric recognition, simply follow these steps:
- Log in to your PB engage MY mobile app.
- Register for PB SecureSign.
- Set up your new 6-digit SecurePIN.
- Enroll for biometric authorization.
- Authorize your PB SecureSign activation via registered PAC or SecureSign Token.
Once you have completed these steps, you can use your biometric recognition to log in to your PBe account.
Using biometric recognition is not only convenient but also more secure. Your unique physical characteristics are much harder to replicate than a password or PIN, making it more difficult for hackers to access your account.
So why not give biometric recognition a try? It’s a quick and easy way to access your PBe account with added security.
Customizing Your PBe Profile
Making your PBe profile unique to your preferences is easy and can be done in a few simple steps. By customizing your profile, you can make your online banking experience more personalized and efficient. Here are some ways you can customize your PBe profile:
Profile Picture
Adding a profile picture to your PBe account is a great way to personalize your profile. To add a profile picture, simply click on “Profile Maintenance” and select “Change Profile Picture”. You can upload a picture from your computer or choose one from the default gallery.
Background Theme
You can also change the background theme of your PBe account to make it more visually appealing. To change the background theme, go to “Profile Maintenance” and select “Change Theme”. You can choose from a variety of pre-set themes or upload your own custom image.
Quick Action Menu (QAM)
The Quick Action Menu (QAM) is a customizable menu that allows you to access frequently used functions quickly and easily. To customize your QAM, go to “Profile Maintenance” and select “Customize QAM”. You can add or remove functions from the menu and rearrange them in the order you prefer.
Customize Preferred Shortcuts
In addition to the QAM, you can also customize your preferred shortcuts. Preferred shortcuts are links to frequently used functions that can be accessed from the main menu. To customize your preferred shortcuts, go to “Profile Maintenance” and select “Customize Preferred Shortcuts”. You can add or remove shortcuts and rearrange them in the order you prefer.
By customizing your PBe profile, you can make your online banking experience more efficient and personalized. Try out these customization options to make your PBe account work best for you.
Understanding Transactions
When you log in to your Public Bank Berhad (PBe) account, you can easily access and manage your transactions. Here’s what you need to know to understand transactions on PBe.
Transaction Summary
The Transaction Summary section provides an overview of your latest transactions. You can view the date, description, and amount of each transaction. You can also sort your transactions by date, description, or amount.
Quick Access
The Quick Access section allows you to quickly access your frequently used transactions, such as fund transfers and bill payments. You can customize this section to display the transactions that are most important to you.
Quick Balance
The Quick Balance section displays the current balance of your selected account(s) without the need to navigate to the Account Summary page. This feature is especially useful if you need to quickly check your balance before making a transaction.
Future-Dated Transaction
The Future-Dated Transaction section allows you to schedule transactions for a future date. This feature is useful if you want to make a payment or transfer funds on a specific date, but don’t want to forget to do it manually.
Transaction Receipt
The Transaction Receipt section allows you to view and print receipts for your transactions. You can access your receipts for up to six months after the transaction date.
Understanding transactions on PBe is easy and convenient. With these features, you can manage your finances efficiently and securely.
Using DuitNow QR and DuitNow ID
If you are a Public Bank Berhad customer, you can enjoy convenient and secure fund transfers using DuitNow QR and DuitNow ID. Here’s how you can use them:
DuitNow QR
DuitNow QR is a payment method that allows you to receive payments from customers who hold an account with any banks or e-Wallet operators participating in DuitNow QR. To use DuitNow QR, follow these steps:
- Launch your preferred mobile banking or e-Wallet app.
- Scan the sender’s DuitNow QR.
- Confirm payment details and pay.
- Receive payment confirmation.
You can generate your own DuitNow QR code, which contains your bank account details, by registering for PB QR Mobile Application or PB QR Portal. Once you have registered, you can display your DuitNow QR code at your business premises to receive payments from customers.
DuitNow ID
DuitNow ID is an easy-to-remember identifier number that you can link to your bank account. Once you have registered your DuitNow ID, payers can send funds directly to your account using your DuitNow ID instead of your account number and bank code. This saves you the hassle of sharing your bank account details every time you want to receive funds.
To register for DuitNow ID, simply log in to your PBe account and follow the instructions provided. You can link your DuitNow ID to your mobile number, NRIC number, passport number, or business registration number.
DuitNow QR Pay
DuitNow QR Pay is a feature that allows you to make payments using DuitNow QR. To use DuitNow QR Pay, follow these steps:
- Launch your preferred mobile banking or e-Wallet app.
- Scan the merchant’s DuitNow QR.
- Confirm payment details and pay.
- Receive payment confirmation.
You can use DuitNow QR Pay to make payments at merchants that display the DuitNow QR code. Simply scan the code using your mobile banking or e-Wallet app and confirm the payment details to complete the transaction.
Overall, DuitNow QR and DuitNow ID are convenient and secure payment methods that can simplify your financial transactions.
Managing Accounts and Transfers
Once you have successfully logged in to your PBe account, you can manage your accounts and transfers easily and conveniently. Here are some of the features that you can use:
Account Summary
The account summary page provides an overview of all your accounts with Public Bank. You can view your account balances, transaction history, and other account details. This page also allows you to perform various actions such as fund transfers, bill payments, and more.
Intrabank Transfers
Intrabank transfers allow you to transfer funds between your own accounts within Public Bank. You can transfer funds instantly and conveniently without any charges.
IBG Transfers
IBG transfers allow you to transfer funds to other banks in Malaysia. You can transfer funds to any bank account in Malaysia using this service. The transfer will take up to 2 working days to complete and a small fee will be charged.
Instant Transfer
Instant transfer allows you to transfer funds to other banks in Malaysia instantly. You can transfer funds to any bank account in Malaysia using this service. A small fee will be charged for this service.
Loan/Financing Accounts
You can view your loan/financing accounts with Public Bank on the account summary page. You can also make payments and check your outstanding balance easily.
Bills
You can pay your bills online using PBe. You can pay your utilities, credit cards, and other bills easily and conveniently using this service.
Card
You can view your credit card details, transactions, and statements on the account summary page. You can also make payments and check your outstanding balance easily.
Prepaid Top-Up
You can top-up your prepaid mobile phone using PBe. You can top-up your phone anytime and anywhere using this service.
In conclusion, managing your accounts and transfers with PBe is easy and convenient. You can perform various actions such as fund transfers, bill payments, and more with just a few clicks.
Multilingual Support
Public Bank Berhad’s online banking portal, PBe, offers multilingual support to cater to its diverse customer base. You can access PBe in multiple languages, including English, Bahasa Malaysia, Chinese Simplified, and Indonesian.
With PBe’s multilingual support, you can navigate the portal with ease, regardless of your preferred language. The language selection is available on the login page, and you can switch between languages at any time.
If you are not proficient in English, you can choose Bahasa Malaysia, Chinese Simplified, or Indonesian to make your online banking experience more comfortable. PBe’s multilingual support ensures that you can manage your finances with ease, regardless of your language preference.
Moreover, PBe’s multilingual support extends to its customer service. If you require assistance, you can contact PBe’s customer service in your preferred language. The customer service team is well-versed in English, Bahasa Malaysia, Chinese Simplified, and Indonesian, ensuring that you can communicate your concerns without any language barriers.
In conclusion, PBe’s multilingual support is a testament to its commitment to providing excellent customer service to its diverse customer base. With PBe, you can manage your finances with ease, regardless of your preferred language.
Using Quick Action Menu and Post-Login Menu
Once you have successfully logged in to your PBe account, you will be directed to the post-login menu. This menu provides you with quick access to various financial transactions and services offered by Public Bank Berhad.
One of the convenient features of the post-login menu is the Quick Action Menu (QAM). This menu allows you to directly access the financial transaction menu via your account details. You can customize preferred shortcuts for your post-login menu and personalize your profile by adding a profile picture and changing your display name.
Here are a few steps to help you use the Quick Action Menu:
- Log in to your PBe account using your user ID and password.
- Once you are logged in, you will see the post-login menu with the Quick Action Menu (QAM) on the right side of the screen.
- Click on the QAM to access the financial transaction menu.
- You can customize your preferred shortcuts by clicking on the “Customize” button on the QAM.
- To personalize your profile, click on the “Profile” button on the QAM.
In addition to the QAM, the post-login menu also provides you with access to various financial transactions and services. You can view your account balances and transaction details 24/7, transfer funds to Public Bank accounts or other banks, and make future-dated transfers.
Here are a few steps to help you use the post-login menu:
- Log in to your PBe account using your user ID and password.
- Once you are logged in, you will see the post-login menu with various financial transactions and services.
- Click on the transaction or service you want to use.
- Follow the on-screen instructions to complete the transaction or service.
Using the Quick Action Menu and post-login menu can save you time and make your banking experience more convenient.
Contact and Location Information
If you need to get in touch with Public Bank Berhad, there are several ways to do so. Here’s a quick rundown of the contact information you’ll need:
Contact Directory
- For general inquiries, you can call Public Bank Berhad’s customer service hotline at 1-800-22-5555.
- If you suspect that your PBe account has been compromised or you’ve spotted suspicious activity in your account, you can submit a fraud/scam incident report.
- If you need to report a lost or stolen credit card, you can call Public Bank Berhad’s 24-hour hotline at 03-2176 8000.
- For enquiries on Public Bank Berhad’s products and services, you can email them at customersupport@publicbank.com.my.
Location
Public Bank Berhad has branches located all across Malaysia. You can find the nearest branch to you by using their branch locator tool.
In addition to their physical branches, Public Bank Berhad also offers online banking services through their PBe platform. You can access your account and perform various banking transactions from the comfort of your own home. To get started with PBe, you’ll need to register for an account. You can find more information about the registration process on Public Bank Berhad’s website.
Settings
If you need to modify your personal details, you can do so by logging into your PBe account and clicking on “Profile Maintenance” followed by “Manage Profile”. From there, you can select “View/Delete Accounts” to make any necessary changes.
If your account shows as dormant or inactive, you can activate it by performing an over-the-counter withdrawal transaction at any one of Public Bank Berhad’s branches.
Overall, Public Bank Berhad offers a variety of ways to get in touch with them and manage your banking needs. Whether you prefer to visit a physical branch or use their online banking platform, they have options to suit your needs.
Frequently Asked Questions
How do I reset my PBe login password?
If you have forgotten your PBe login password, you can reset it by clicking on the “Forgot Password” link on the login page. You will be asked to enter your username, ID number, and date of birth. After providing this information, you will receive an email with instructions on how to reset your password.
What should I do if I forget my PBe username?
If you forget your PBe username, you can retrieve it by clicking on the “Forgot Username” link on the login page. You will be asked to enter your ID number and date of birth. After providing this information, you will receive an email with your username.
How do I register for PBe online banking?
To register for PBe online banking, you will need to visit a Public Bank branch and fill out an application form. You will need to provide your ID card, account number, and other personal information. Once your application is processed, you will receive an email with instructions on how to activate your account.
Why am I having trouble logging into my PBe account?
If you are having trouble logging into your PBe account, there could be several reasons. First, make sure that you are entering your username and password correctly. If you are still having trouble, try clearing your browser cache and cookies. If the problem persists, contact PBe customer support for assistance.
How do I register my device for PBe access?
To register your device for PBe access, you will need to log in to your account and go to the “Profile Maintenance” section. From there, select “Manage Devices” and follow the instructions to register your device.
What is the PBe customer support contact information?
If you need assistance with your PBe account, you can contact customer support by calling the toll-free number 1-800-22-5555 or sending an email to customersupport@publicbank.com.my.
